We promise to deliver quality products that can be cherished for a lifetime. If for any reason you are unhappy with your order, please email us at customerserv@ritzpix.com with a description and picture that may help us understand the problem. We will do what we can to make things right.

In the event that an item arrives damaged, we will reprint and ship the item at no cost to you. Simply hold on to all original packaging and send a description and picture of the damage to customerserv@ritzpix.com.

Shipping charges are non-refundable. Any applicable international taxes, duties and other customs fees are the responsibility of the customer.

Have a question? Visit our FAQs! Chances are, an answer is waiting for you there.