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Our Guarantee

We promise to deliver quality products that can be cherished for a lifetime. If for any reason you are unhappy with your order, please email us at service@ritzpix.com with a description and picture that may help us understand the problem. We will do what we can to make things right.

In the event that an item arrives damaged, we will reprint and ship the item at no cost to you. Simply hold on to all original packaging and send a description and picture of the damage to service@ritzpix.com.

Because your one-of-a-kind creation is made by you, for you, we are unable to provide refunds or replace products for the following errors:

  • Poor image resolution or quality
  • Missing, Misplaced or Misspelled text and typos
  • Missing, Misplaced or blank image placements
  • Selection mistakes (e.g. photo, size, style, product options)
  • Color or brightness variation between your computer and our printers

All orders are “made to order” and are produced and shipped within a timely manner from our lab. Shipping times are only estimates provided by major freight and shipping services. We cannot be held liable for items that are delayed during shipping due to holidays and extreme weather conditions as we have no control over this.

Shipping charges are non-refundable. Any applicable international taxes, duties and other customs fees are the responsibility of the customer.

Have a question? Visit our FAQs! Chances are, an answer is waiting for you there.

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